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The Role of Chatbots in Customer Experience
Why Chatbots Are Growing
Customers expect quick answers. Chatbots provide 24/7 support without needing a full-time employee.
Benefits
Faster response times.
Personalized experiences with AI.
Cost savings for small businesses.
Use Cases
Answering FAQs.
Booking appointments.
Guiding users through websites.
Conclusion
Chatbots aren’t replacing people — they’re enhancing service and building stronger connections.
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